CREDIT CARD ISSUES
Your credit card details will only be retained by our acquiring National Australia bank. National Australia Bank processes your payment and Jols Pty Ltd arranges your goods to be despatched. In the case of a suspected fraudulent transaction, card details may be disclosed to the store/merchant for the sole purpose of performing further checks. Jols Pty Ltd does not or is not permitted to retain these details. Jols Pty Ltd will not be responsible for any misuse of stolen credit cards. We are entitled to treat any transaction carried out by any other user as authorised by you unless, prior to the transaction, you have notified your bank to cancel that user's access method and the device is destroyed.
CONFIRMATION OF CREDIT CARD OWNERSHIP
JOLS may request a copy of your credit card (both front and back of the card), your signature and proof of identity, such as your drivers license. To speed up your transaction, you may submit this information electronically to email@example.com or Fax to JOLS: International Fax: +61 3 9338 8255 Local Fax: 03 9338 8255 In addition, customer please note if your total order is MORE THAN $500 GST Inclusive (Australian dollars), payment has to be made by DIRECT DEPOSIT to JOLS' Bank account due to Security matters. At JOLS discretion, customer may be asked to contact credit card provider to reverse transaction and requested for Bank Deposit payment, even if the total order is less than $300 GST Inclusive (Australian dollars). We accept Visa, MasterCard, Bank Card and American Express.
We no longer accept credit card payment from International customers. All international orders must be paid for by Paypal. International customers who pay by credit card will have their order cancelled and refunded on the card used. A new order will then need to be placed with payment made using Paypal.
This policy applies to all purchases made directly from JOLS P/L. This policy is in accordance with Australian Consumer Law.
PROOF OF PURCHASE
All returns, store credits, exchanges and repair requests must be accompanied by original proof of purchase documentation. Photocopies will not be accepted.
CHANGE OF MIND
JOLS P/L is not required to provide a refund if you have changed your mind; found the item cheaper elsewhere; decided you no longer like the purchase or had no use for it.
JOLS P/L may, at their discretion, provide you with a store credit or an exchange if the following conditions are met:
- You have produced satisfactory Proof of Purchase; and
- The item/s are in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused, clean and as sold); and
- It is within 30 days of original purchase; and
- The item is not a special exception (see below):
o Personal protective items such as head guards, groin guards, mouth guards
o The items were not part of a ‘special clearance offer’ bulk purchase offered to the consumer at a significantly reduced cost.
If you are unable to provide a valid Proof of Purchase and/or 30 days has passed since the original purchase date, JOLS P/L at its absolute discretion reserves the right not to offer an exchange or store credit for change of mind.
JOLS P/L is not required to provide you with a copy of your original receipt to facilitate an exchange, store credit, insurance or warranty claim.
Where you believe an item is faulty, it may be necessary to send the goods to JOLS P/L to be assessed within a reasonable period of time. If a product has a minor problem, JOLS P/L may choose to provide you with a repair instead of a replacement or refund. Where the product has a major problem, you may choose a refund by way of a credit, a replacement or repair. You will be required to contact a JOLS P/L to arrange for a product repair.
Items which need to be sent to JOLS P/L for assessment or for return, will be at the cost of the purchaser and this cost will not be credited to you.
Where an item is damaged through misuse or abnormal use, JOLS P/L cannot provide a refund, exchange or repair, whether the fault is identified by JOLS P/L or their service agent.
Replaced products must be of an identical type to the product originally supplied. Credits will be issued by way of crediting the amount to your JOLS account, excluding shipping costs.
JOLS P/L may take into account how much time has passed since you bought the product and will consider the following factors:
• type of product;
• how your consumer is likely to have used the product;
• the length of time for which it is reasonable for the product to be used; and
• the cost you paid for the product;
• the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
If the problem with a product is minor, you must accept a free repair if JOLS P/L offers one.
What is a Major Problem?
JOLS P/L will assess whether the item has a major problem. A product or good has a major problem when:
• it has a problem that would have stopped someone from buying it if they’d known about it;
• it is unsafe;
• it is significantly different from the sample or description;
• it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.
Where you have purchased a product from a third party; the third party cannot refuse to help you by sending their customer to JOLS P/L. A customer of a third party cannot demand a repair, replacement or refund from JOLS P/L.
Consumer guarantees do not apply if you or your customer:
• got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it;
• misused a product in any way that caused the problem;
• knew of or were made aware of the faults before you bought the product.
JOLS has two classifications for the product range: Combat Training Products and Non-Combat Products. Combat Training Products are classified as any product that is subject to strenuous conditions. For example: boxing gloves, head-guards, boxing and wrestling shoes, combat uniforms. Non-Combat Products are classified as a product that is primarily a fashion product. For example: T-shirts, shorts, pants (not training pants), casual shoes. Combat Training Products have a warranty of 14 days from the purchase date. Non-Combat Products have a warranty for 1 months from the purchase date. If a product is faulty after the above warranty periods then no claim can be made. You will be asked for a purchase date of a product claim.
CANCELLING/CHANGING AN ORDER
An order can only be cancelled or changed if it does not have an assigned tracking number for shipping. Any order that has been processed and is in transit is not eligible for change or cancellation. An exchange must be requested once the order has arrived, and return shipping will be at the cost of the purchaser.
We are happy to accept your returns and you can exchange them for another size or colour if you wish provided it is within 14 days of your original purchase date. Please include a self-addressed prepaid post satchel (Express or Registered Post satchel is best). If no satchel is provided, there will be reshipping fee which is the responsibility of the buyer. Goods must be returned in their original, unworn condition, with packaging and tags attached. Damaged or worn items are not eligible for exchange and will be returned to the customer.
Please return the goods to:
11 - 13 BUTLER WAY,
TULLAMARINE VIC 3043
Please include a note with your exchange detailing your request. We are not responsible for any returned items lost in transit. Shipping charges are not refundable so please choose your order carefully.
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision.
Customers are required to contact Jols Pty Ltd by phone or email and authority for returns must given by Jols Pty Ltd prior to any returns. Please retain your receipt for proof of purchase. Internet customers please note that images of products shown on the website could be slightly different from the actual products.
All goods that have been paid in full will be despatched within 3 working days in Australia. If the products are out of stock, customers will be notified within 3 working days via contact details provided to Jols Pty Ltd.
The GST component of your order is added as an itemized line item at checkout, prior to you applying payment.
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